I recently came across the quote below from Jeff Bezos, CEO & Founder of Amazon, and it reminded me how much our work lives and personal lives are intertwined. Not just from a work-life ‘balance’ perspective, but more importantly, from an attitude, mood and energy perspective. Read on… “I get asked about work-life balance all […]

…how Customer Service, as a crucial function of business, can be performed so differently. I recently had the following personal experience that caused me to think about how Customer Service is delivered by various companies. While renting a car from a major national brand recently, my family and I stood in line and watched two […]